Customer Service Consultant

  • Adelaide CBD
  • Permanent
  • Mon Jan 12 00:51:00 2026
  • 90M0686338

Are you a customer service professional with a knack for problem-solving? We are seeking dedicated Helpline Consultants to join a well known company in Adelaide CBD. In this role, you will provide high-quality support to members regarding superannuation products, legislative issues, and online systems.

Role Highlights

  • Pay Rate: $35.15 per hour + 12% super.
  • Contract Duration: 6 months.
  • Training: Comprehensive 1-month training program provided.
  • Flexible Working: After 3 months of full-time office-based work, you will transition to a hybrid work model dependent on competency.

Key Responsibilities

  • Member Support: Handle 25–35 calls per day, providing general advice on corporate funds and retail products.
  • Problem Solving: Assist members with enquiries regarding account management, hardship, and online services.
  • Collaboration: Work closely with the Administration and Financial Advice teams to ensure seamless member service.
  • Technical Assistance: Use Windows XP and internet applications to resolve technical queries.

Shift & Schedule Information

  • Hours: Rotating roster with shifts scheduled between 7:00 AM and 8:00 PM.
  • Rosters: Provided fortnightly in advance.

What We Are Looking For

  • Experience: Customer service or call centre experience needed, previous experience handling member hardship or complex problem-solving is a plus.
  • Industry Knowledge: Prior exposure to Superannuation or Financial Services is highly regarded.
  • Skills: Strong oral and written communication, resilience, and the ability to build rapport with internal and external stakeholders.

Interview Process

Due to a thorough onboarding process, we are looking to move quickly. Interviews will be conducted ASAP.

If you feel your skills match the above criteria please attention your CV in MS Word format to Emily Bridgland and click apply now.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.